Return Policy

Online Return Policy

Domestic Orders- 

We are happy to exchange or issue store credit for any full price, unworn, unwashed merchandise within 7 days of receipt of your on-line purchase.

Kindly note, there are no refunds. 

After 7 days, all sales are FINAL.

Store credit is valid for one year from the issue date.

Sale merchandise, discounted merchandise are final sale. Jewelry, gift certificates, beauty products and fragrance are final sale. Thank you for understanding.

No price adjustments.

Please call or email orders@unanegozio.com for a Return Authorization code before returning/exchanging items.

Also please let us know if there is another item that you have your eye on so that we can set it aside for you in exchange. The customer is responsible for any return shipping costs- Una is not responsible for return shipping costs nor duty or tax reimbursement in the case of international purchases. Please note that we do not accept liability for shipping loss or damage of returned goods.

Returns should be addressed to:

Una
RA #
922 Se Ankeny Street Portland, Oregon 97214

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

International Orders- (All orders outside the continental USA)

Please note due to transit time and fees, all online International sales are Final Sale. Thank you for your understanding.

Una is not responsible for duty, fees or tax reimbursement in the case of International purchases. Please note that we do not accept liability for shipping loss, theft or damage. 

In Store Return Policy

Merchandise in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt.  

Store credit is valid for one year from the issue date.

We do not give refunds or price adjustments. All sales final on sale merchandise, off-site sales, markdowns, gift certificates, beauty products and fragrance. 

We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

Returns on Special Orders
All special orders and items made to order are Final Sale.
A 50% deposit is required when placing a special order and is non-refundable.

We do appreciate your business!