Return Policies

Online Return Policy

We are glad to exchange or issue store credit for any full price, unworn, unwashed merchandise within 10 days of receipt of your on-line purchase. After 10 days, all sales are FINAL.

Store credit is valid for one year from the issue date.

ALL SALES FINAL on sale merchandise, markdowns, jewelry, swimwear, lingerie, paper goods, gift certificates, beauty products and fragrance. Thank you for understanding.

No price adjustments.

Please email orders@unanegozio.com for a Return Authorization code before returning or exchanging items. We cannot issue exchanges for items returned without a Return Authorization code. Customer is responsible for any return shipping costs. Una is not responsible for return shipping costs nor duty or tax reimbursement in the case of international purchases.

Please note that we do not accept liability for shipping loss or damage of returned goods.

Returns should be addressed to:

Una
RA #
922 Se Ankeny Street Portland, Oregon 97214

We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card.

We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.

In Store Return Policy

Merchandise in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt.  

Store credit is valid for one year from the issue date.

We do not give refunds or price adjustments. All sales final on sale merchandise, off-site sales, markdowns, swimwear, lingerie, gift certificates, paper goods, beauty products and fragrance. 

We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

Returns on Special Orders:
All special orders and items made to order are non-refundable.
A 50% deposit is required when placing a special order and is non-refundable.

We do appreciate your business!